Body shop front desk software: check-in, authorizations, and pickup done right every time
The counter runs on a checklist that cannot be skipped. Walk-around photos in a fixed sequence. Authorizations signed digitally. Pickup with three outcomes and nothing forgotten.
A day with Body Shop GM
- 8:00 AM
Drop-off. The tablet guides the 12-point walk-around plus interior, dash, and trunk. The customer gets the photos with the receipt.
- 8:20 AM
Repair authorization and direction to pay signed on the tablet. Rental logged with covered days.
- 11:00 AM
A tow-in from Saturday hits day three without an estimate. The clock flags it. You hand it to an estimator.
- 2:00 PM
Customer calls about pickup. You already know: delivered Thursday, $500 deductible plus $340 cash work. Balance is on the RO.
- 4:00 PM
Pickup. Outcome: delivered with a balance. The checklist runs. Payment link sent. Done.
The modules that matter most here
Questions
Is the walk-around required?
Yes, by default. The sequence is fixed so every car is documented the same way.
Can customers sign remotely?
Yes, by text link.
What happens with a two-payer job?
Cash Lane splits the RO. The front desk sees both balances at pickup.
Does the front desk have to update CCC ONE too?
No. Check-in creates the workfile and pushes photos and status.
How does it handle walk-in leads?
Enter them at the counter. Leads starts the clock and assigns them.
See it run your shop.
Thirty minutes. Bring three estimates and we'll show you what they missed.