Stop the status calls: text customers before they call you
Every "any update on my car?" call is ten minutes your advisor does not have. Body Shop GM texts the customer when the car moves, when the date changes, and when it is ready. With full SMS consent, handled.
A day with Body Shop GM
- Check-in
Customer gets the walk-around photos and the provisional date by text. Consent captured.
- Stage moves
Car moves to body, then paint. Customer gets a short text each time. Written in your voice.
- Date change
A part slips. The date moves. The customer hears it from you first, with the reason.
- Ready
Pickup text with balance, hours, and what to bring.
- The phone
Rings less. Advisors write estimates instead of answering it.
The modules that matter most here
Questions
How does Body Shop GM text customers?
Automatically when the car changes stage, when the date changes, and at pickup, plus two-way texting from the RO. Messages are written in your voice.
Is SMS consent handled?
Yes. Consent is captured at check-in with the required language, and every message honors opt-out.
Can we customize the messages?
Yes. Templates per event, per shop.
Can customers reply?
Yes. Replies land on the RO and the advisor is notified.
Which plan includes customer texting?
Core and every plan above it.
See it run your shop.
Thirty minutes. Bring three estimates and we'll show you what they missed.