Front DeskCheck-in, walk-around, authorizations, pickup. Right, every time.
A 12-point walk-around photo sequence plus interior, dash, and trunk. Digital authorizations. A tow-in and stalled-estimate clock. A pickup flow with three outcomes. The front desk stops depending on who is working it.
The problem it fixes
The customer says the scratch on the rear door was not there when they dropped it off. Nobody took a photo. The tow-in from Saturday has been sitting for four days without an estimate. The authorization for the extra day of rental was verbal. Front Desk makes every one of those a step that cannot be skipped.
12-point walk-around, plus inside
Twelve exterior positions, then interior, dash with mileage and fuel, and trunk. The tablet guides the sequence. Photos attach to the RO and go to the customer with the check-in receipt.
Digital authorizations
Repair authorization, direction to pay, power of attorney for the total loss, storage and tow acknowledgment. Signed on the tablet or by text link. Stored on the RO.
Tow-in and stalled-estimate clock
Every tow-in starts a clock. So does every car waiting on an estimate. Past your threshold, it flags. Storage fees start accruing where allowed and the customer and insurer are told.
Three-outcome pickup
Delivered and paid. Delivered with a balance and a plan. Not delivered and why. Each has its own checklist, paperwork, and message to the customer. No fourth option.
Sits on top. Never replaces.
Check-in creates or updates the workfile in CCC ONE with the customer, vehicle, and photos. Authorizations and pickup status attach to the RO record.The full integration explainer →
Who uses it
Works best with
Front Desk questions
What photos does Front Desk require at check-in?
Twelve exterior positions around the vehicle, then interior, dash with mileage and fuel level, and trunk. The sequence is fixed so every car is documented the same way.
Can customers sign remotely?
Yes. Authorizations can be sent as a text link and signed on the customer's phone.
How does the tow-in clock work?
It starts when the car is logged in and flags when an estimate has not been written within your threshold. Storage accrual can start automatically where your policy allows.
What are the three pickup outcomes?
Delivered and paid, delivered with a balance, or not delivered. Each has its own checklist and customer message.
Does it work on a tablet?
Yes. Front Desk is built for a tablet at the counter and in the lot.
See Front Desk run on your ROs.
Thirty minutes. Bring three estimates and we'll show you what they missed.