ProgramsDRP scorecards and requirements, per insurer, before they grade you.
Every DRP has its own KPIs, photo requirements, and paperwork. Programs tracks each one on every RO so you see your scorecard before the insurer does.
The problem it fixes
The quarterly DRP review arrives and your cycle time is over target by a day and a half. You had no idea. The requirement for a pre-repair scan photo was missed on a third of the ROs. Programs watches the scorecard every day so the review is a formality.
KPIs per insurer
Cycle time, keys to keys, touch time, supplement frequency, rental days, CSI. Tracked per program against that program's targets, live.
Requirements checklists on every RO
Each DRP's photo, documentation, and communication requirements become a checklist on the RO. Floor gates and Front Desk steps enforce them.
Scorecard history
Month by month, per program. See what moved and why. Bring your own numbers to the review.
Sits on top. Never replaces.
Programs reads the insurer and claim on the RO from CCC ONE and applies that program's requirements. KPIs are computed from CCC ONE dates and Body Shop GM floor data.The full integration explainer →
Who uses it
Works best with
Programs questions
Which DRP programs does Programs support?
Any program. Requirements and targets are configured per insurer, with common programs pre-loaded as templates.
Where do the KPIs come from?
Dates and status from CCC ONE plus floor, rental, and communication data tracked in Body Shop GM.
Can I see my score before the insurer sends it?
Yes. Scorecards update daily so nothing in the review is a surprise.
Does it enforce requirements?
Yes. Requirements become checklist items and photo gates on the RO.
Is Programs in every plan?
Programs is included in Pro and Enterprise.
See Programs run on your ROs.
Thirty minutes. Bring three estimates and we'll show you what they missed.